Any experience with bitmax?
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  1. #1
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    Question Any experience with bitmax?

    Hi, I need to decide between different aggregators to get on iTunes, Amazon and Netflix. Considering bitmax, but does anybody have experience with them, Inception or Juice that they'd like to report? Thanks!!

    Best Answer:
    Quote Originally Posted by Charles View Post
    I would go with Inception, but unless you use something like Distribber you are most likely going to have to wait a while. But if you choose, then i would say Inception. I have worked with all three and personally feel that Distribber was the best as they gave me a cool dashboard so I could track the progress of my film. To review Bitmax or any others I would have to say you might have to just draw from a hat, there all the same but again you have my recommendation.


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    Moderator   Charles's Avatar
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    I would go with Inception, but unless you use something like Distribber you are most likely going to have to wait a while. But if you choose, then i would say Inception. I have worked with all three and personally feel that Distribber was the best as they gave me a cool dashboard so I could track the progress of my film. To review Bitmax or any others I would have to say you might have to just draw from a hat, there all the same but again you have my recommendation.


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    Thanks for your answer -- can I ask what makes you prefer inception to bitmax? Thanks.


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    Default bitMAX is HORRIBLE

    bitMAX iTunes Aggregator Review - INCREDIBLY BAD

    This place is HORRIBLE! I had a distribution deal with Vanguard Films but elected to try self-distribution instead by using a variety of internet platforms like iTunes and Netflix. I decided to give bitMAX a try for my iTunes placement but I am flabbergasted by how large of an error that was. They delayed the iTunes release (and thus my whole advertising campaign) six months with INSANE technical misunderstandings and then they force you to talk to "sales reps" instead of technicians to try and solve it! Which would be fine but these "sales reps" don't know ANYTHING about how digital video works (LIKE ZERO) and absolutely refuse to ever let you talk to the like ONE GUY who knows what 1080p means.

    So I would recommend bitMAX if you love having your quality control process run by people with EXTREME technical ignorance, insulting customer support, and shady financial tactics.

    btw special mention goes to their Director of Sales, Jay Friedman, the BIGGEST asshole I have met in years (and I live in LA!)

    Do yourself a favor and please try ANY of the many other options to get on the amazing platform of iTunes!


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    Junior Member   Richard Martin's Avatar
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    I would like to address the previous post. I would not normally respond to nonsense such as this, but this post is so defamatory that I can't stand by idle and let this go unchallenged.

    The film in question, Cherries and Clover, failed our QC inspection on 5 separate occasions for choppy video/cadence issues, chroma bleed, and audio hum/buzzing. These are all issues which are automatic failure points at iTunes. We worked with the director, Jack Vero, from November 2013 until August 2014 to help him resolve these problems, including at least two telephone consultations with our CTO.

    The director is upset because we had scheduled time in an edit suite to show him the audio issues that he would not acknowledge. When he showed up a nearly a half hour late, we had other scheduled work and were not able to accommodate him.

    As for "shady financial tactics", I'm not sure what he could be referring to as we were never paid for any of this work.

    Unfortunately, this director has taken it upon himself to launch a "smear campaign" (his words, not mine) against my company and has posted this and similar reviews on this site and others.



    Richard Martin
    CEO
    Bitmax, LLC


  6. #6
    Site Owner   Any experience with bitmax? Any experience with bitmax? Any experience with bitmax? Any experience with bitmax? Any experience with bitmax? Nick Soares's Avatar
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    Hey Richard, sorry I have been so busy with my other business that I have not had any time for my forums. I for one (And I am speaking to everyone who reads this thread) can vouch for Bitmax and their amazing team. When you are in this business like myself and Richard (Bitmax) Myself(Distribber) you get some people that blame us for their film not going live, when actually what we do is help filmmakers get live on these platforms. We cannot control the fact that your film did not pass iTunes or any other platforms standards, it is not our fault that your film was not edited correctly.

    We live our lives to get the indie filmmakers what they deserve. As a filmmaker myself before starting my own distribution company and then years later purchasing Distribber I have seen to many times filmmakers bad talking the few companies out there that actually help you. Distribber has served 390 feature films and of course there will be some issues here and there, Bitmax has served thousands upon thousands of files to platforms.

    When Distribber gets way to many films in we use Bitmax to help and boy are they great. So to whoever you are unregistered, I can assure you that you Bitmax did not screw you.


    Nick Soares
    CEO Distribber


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    Junior Member   Any experience with bitmax? jackvero's Avatar
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    neither the CEO or anyone on this forum besides me was actually there to witness any of what happened. He is operating only on what he has been told by his lying employees. The film DID indeed fix all the technical issues mentioned and was graded by one of BitMax's engineers as having passed. there was only one remaining issue, according to Jay Friedman, who is not a technical engineer and has little knowledge about digital editing, and he claimed that there was a constant hum throughout the audio track. I, (jack vero, director and editor) asked him for details about this hum, but he could not even specificy so much as whether it was a high pitch or low pitch hum. despite my efforts, i could not reproduce the alleged audio error so I asked Jay to show it to me at the bitmax offices, so we scheduled a meeting, and when I showed up 5 minutes late he refused to show the error, or reschedule another time to show it. I believe there never was an error in the first place with the file i sent him, he was probably trying to play the giant intermediary Apple ProRes file on his laptop or something and encountered playback issues due to his own technical incompetence. then when I confronted him about the issue he refused to do business to get rid of me and cover up his mistake. this ended up ruining the distribution of the film, a film myself and several other crew members had labored on for several years to bring to audiences. i can be reached at facebook.com/jackavero if anyone has further questions.


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    Pro Member   Any experience with bitmax? Mick Scarborough's Avatar
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    Dude, this thread is 3 years old and very dead. Leave it in the grave.


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    Administrator   Marcos.J's Avatar
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    Quote Originally Posted by jackvero View Post
    neither the CEO or anyone on this forum besides me was actually there to witness any of what happened. He is operating only on what he has been told by his lying employees. The film DID indeed fix all the technical issues mentioned and was graded by one of BitMax's engineers as having passed. there was only one remaining issue, according to Jay Friedman, who is not a technical engineer and has little knowledge about digital editing, and he claimed that there was a constant hum throughout the audio track. I, (jack vero, director and editor) asked him for details about this hum, but he could not even specificy so much as whether it was a high pitch or low pitch hum. despite my efforts, i could not reproduce the alleged audio error so I asked Jay to show it to me at the bitmax offices, so we scheduled a meeting, and when I showed up 5 minutes late he refused to show the error, or reschedule another time to show it. I believe there never was an error in the first place with the file i sent him, he was probably trying to play the giant intermediary Apple ProRes file on his laptop or something and encountered playback issues due to his own technical incompetence. then when I confronted him about the issue he refused to do business to get rid of me and cover up his mistake. this ended up ruining the distribution of the film, a film myself and several other crew members had labored on for several years to bring to audiences. i can be reached at facebook.com/jackavero if anyone has further questions.
    cool thanks for the info Im glad i waited 3 years for the answer


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